Frequently Asked Questions

FAQs

  • I started this business to share the candles that I enjoyed making, and the initial name Vintage Ottawa Candle Co. reflected this idea. Candles still remain an important part of this business, but, as time has gone on, I have been expanding my creative endeavors and wanted to include those in my product list. With this growing list, the name Vintage Ottawa Candle Co. felt limiting and did not properly reflect all that my shop had to offer. Therefore, I decided to choose a name that was more open and to which I felt a greater personal connection.

  • Yes! If you have a container that you want to turn into a candle, please send an email via the contact page. Useful information to include is the size of the container and which scent you would like. Prices and turnaround time vary depending on the size of the container.

  • All of our products are custom made to order. Our normal fulfillment time for an order to ship is within 5-10 business days (Monday-Friday). While we strive to fulfill all orders as quickly as possible, orders can take up to 14 business days or more to ship during periods of high order volume. We send out automated notifications via email as soon as an order's shipping label is printed with tracking information.

    Once shipped typical shipping times are between 1-5 business days in Canada and 5-7 days in the United States. International shipping times vary more often.

    Orders outside of Canada may be charged applicable duties, fees, and taxes by the shipping carrier that are outside the control of Wayward Souls Studio.

  • We aim to use sustainable materials in our shipping as well as our craft. We use cardboard boxes, sealed with eco-friendly kraft paper tape, and crinkle-cut paper and tissue paper to cushion the items inside.

  • If you are interested stocking our products or purchasing wholesale, please reach out via the contact page or email waywardsoulsstudio@gmail.com

  • Our candles are made with 100% soy wax. We choose soy wax for a multitude of reasons. Soy wax is made from environmentally friendly, renewable resources. Soy wax burns more slowly than paraffin wax, therefore your candles last longer and on top of that, soy wax is an excellent fragrance carrier that does not require chemical amplifiers. The result is a well-balanced true to scent candle.

    We use essential oils to scent our candles, and cotton wicks.

  • Each time you want to burn your candle, start by trimming the wick to about 2.5cm.. Make sure to trim it every single time. Trimmed wicks will give you a cleaner, brighter burn, plus untrimmed wicks are a lot more likely to take on a strange shape that dulls and obscures the flame.

    Once your candle is lit, burn until the top layer of wax has melted all the way across. This is called candle memory. When you do not achieve full melt you may get tunneling which is when the wick starts to sink lower and lower, like a tunnel is forming right through the center of the candle. Eventually, the tunnel will grow so deep that it will be tough to light the wick at all. But, if you melt the wax all the way across every time you burn, the surface of the candle will stay flat and the sides of jar will stay clean as the candle melts.

    To prevent fire or injury, make sure to burn your candle within sight. Keep away from drafts. Keep out of reach of children and pets. Never burn your candle on or near anything that can catch fire.